Careers in Customer Care

This is no ordinary call center. This is a U.S. Cellular^® Customer Care Center, a place where it's all about providing solutions and building connections with our customers.

Here, you'll find a work experience unlike any call center you've worked in before. To begin with, we measure success by our ability to satisfy our customers, and not by the number of calls handled. We believe the time you spend making your customer feel at ease is important to making sure each customer experience is the best it can be. And, at our Customer Care Centers, you don't have to talk over a sea of other call center employees to be heard. You'll have your own personal cubicle to work in, so you can focus your thoughts and put the customer first. Customer satisfaction—we believe that's what customer care is all about.

Another big difference? We have fun. We care about each other. And, together we succeed. You'll enjoy being a part of our team.

As a member of our Customer Care team, you'll be the voice of U.S. Cellular to our customers. In fact, we consider Customer Care one of our most important roles. That's why we maintain a 1:12 ratio of coaches to associates, so you can depend on continual training and lots of communication and feedback.

You'll spend seven weeks in training to learn all about our products, services and processes. You'll get to know your responsibilities—and U.S. Cellular's expectations—in delivering superior service to our customers. That way, you'll be well prepared before you ever handle your first call. And, you'll feel empowered knowing that your contributions are valued and encouraged, and that leadership respects your opinions.

Our structure promotes growth. We make a strong commitment to promote from within—in fact, many of our leaders started their U.S. Cellular career right here. Plus, you'll find the experience and knowledge you'll gain in Customer Care makes a great foundation for your growing career.