Customer Service Financial Services Credit Representative

1/5/2018 2:27:12 AM
Responsible for processing manual credit applications and evaluating/determining credit upgrades, in accordance with company guidelines, and the accurate input of customer information into the billing system as needed.
  • Receives service agreement information by phone or fax from Sales Associates, Agents and Order Processors.
  • Processes manual credit verification requests according to company guidelines and determines whether credit upgrades should be granted. 
  • Contacts references or researches customer accounts where credit decisions are required.
  • Notifies Order Processors, Agents and Sales Associates of credit decisions and deposit requirements.
  • Inputs service agreement information into billing system, when needed.
  • Maintains and makes changes to consumer customer accounts.
  • Processes various business applications and maintenance to those accounts.
  • Assists in other tasks or projects, including back up to Order Processors, as needed.
  • High school diploma or state equivalency certification required; college degree preferred.
  • Cellular experience preferred.
  • Minimum of two years general office experience with one year in data or order entry preferred, preferably in a large volume order processing environment.
  • Experience with credit decision analysis preferred.
  • Strong data entry skills required.
  • Experience with Windows based PCs, including general office software knowledge required.
  • Ability to remain flexible and adaptable in a fast-paced environment required.
  • Effective organizational and interpersonal skills required.
  • Excellent verbal and written communication skills required.
U.S. Cellular® is an EEO employer and gives consideration to qualified applicants without regard to race/color/age/religion/sex/sexual orientation/gender identity/national origin/disability/veteran status, pregnancy or genetic information.